Some clearance is necessary for the Guardian Valve Controller to fit in the installation:

- 4.5” before and after valve (measured from valve’s center) without elbows or other fittings interfering with the Valve Controller's clamps

- 4.5” clearance above the valve nut.

- A power outlet must be within 10' of Valve Controller

We believe everyone living below the floodplain should use Guardian to monitor their home for floods.  Even though shutting off your water main will not stop water from seeping in under a door or through the sewage drains, properly placed Leak Detectors can notify you the moment water enters your home so you can take action and minimize the damages.  At the very least, you can move your furniture and other valuables out of the way so it doesn't get damaged, or call your neighbor to check up on your home if you are out of town.  

The Leak Detectors can be deployed in numerous ways, depending on the area and type of appliance it is monitoring. All water sensors work using the same principle – two electrical leads are exposed to the water, and the sensor sends a signal when the leads are connected by the water. The Leak Detector has three separate sets of sensors – the Drip Sensor, the Bottom Sensors, and the Remote Sensor Probe. We will look at how to use each of these effectively to monitor for water.

Guardian consists of two pieces of hardware - the Valve Controller and the Leak Detector. The Valve Controller installs on top of the existing water main valve, while the battery-powered Leak Detectors are placed near plumbing fixtures and appliances to monitor the area for water leaks. The Leak Detectors communicate wirelessly directly with the Valve Controller (with no Hub,) and the moment water is detected, the Valve Controller will notify you and/or stop the water automatically.

In the event that the Valve Controller can no longer connect to the internet, the Valve Controller will still respond to any notification from the Leak Detectors and promptly shut the valve off. However, you will not receive any notification of this on your phone until internet has been restored.

In the event of a power loss, with the addition of the Guardian Battery Backup, your Valve Controller will be able to remain powered on and functional for up to 12 hours. Note that during this situation the Valve Controller is only rated for one valve cycle.

The Guardian Valve Controller is recommended for indoor use. In the coming months, we will be releasing a protective case to be used with the Valve Controller for outdoor installations. Please check our website regularly for new product releases. 

In the meantime, some of our customers have installed the unit outdoors using their own protective covers/housings. If indoor installation is not possible, make sure to protect the guardian valve controller against direct water contact, humidity and direct sun exposure. Also, make sure to use outdoor rated power outlets with protective cover for the included power supply. Damage due to exposure to the above elements could void your warranty.

Although the splash-proof housing on the Valve Controller is effective at preventing rain from reaching,  excessive humidity and/or condensation buildup inside of the unit could lead to internal damage and potentially void your warranty.

The Guardian Valve Controller can be installed on both vertical and horizontal lines, the orientation does not impact operation.

No, Guardian does not require a hub to function. 

At the moment, the Guardian Leak Prevention System only works if you use our app. The app is required for installation as well as remote monitoring.
A compatible Android or an iOS phone is needed to ensure you can download our app.

iOS: The earliest version of iOS that is compatible with our app is 13, any older versions of iOS will not allow your system to function correctly through the app.
To verify that your iOS device is compatible, make sure you've downloaded any iOS updates available and select Settings>General>About, and make sure the software version shows 13.0.0 or higher.

Android: The earliest version of Android OS supported is 6, any older version of Android will not allow your system to function correctly through the app.
To verify that your Android device is compatible, make sure you've downloaded any available Android OS updates and then select settings and search "Android version". Make sure that the software version shows 6 or higher.

Once you have completed setting up your Guardian Valve Controller using the app, you can remotely open or close your water valve.

Yes! You can add multiple Valve Controllers under the same Location or you can create a new Location and add another Valve Controller in there. 

You can check out videos on how to use the Guardian App on your Android or iOS device by clicking here.

You can also access our support articles by clicking here.

A stable Wi-Fi connection is required to set up your Guardian Valve Controller, remotely control your valve, and receive push notifications via the App.

In case you lose Wi-Fi connectivity on your phone or home, your Guardian Valve Controller will still close the water main and protect your home in the event of a leak. However, you will not receive a push notification on the App.

The power LED will always be on and will remain solid while the Valve Controller is powered on.

The Wi-Fi LED has several different configurations depending on the state of the Valve Controller. The Wi-Fi LED will either be mostly on and flashing or mostly off and flashing.

- If the LED is mostly on and flashing, the Wi-Fi credentials have been configured.

- If the Wi-Fi LED blinks twice, the Wi-Fi access point of the Valve Controller is enabled.

- If it blinks 4 times, the Wi-Fi has been configured but there is no internet connection from the router.

- If it blinks 6 times, the Wi-Fi has been configured and the Valve Controller has internet access, but the Valve Controller is not connecting to our back end.

The 3rd LED is the GuardianRF LED and will signify active communication between the Valve Controller and Leak Detectors.

Unwanted water can get into your home because of a failure in any number of places - the drain system, toilet, water heater, and washing machines or other appliances.  The Leak Detector can be placed near all of these to monitor for accidents.

You can add up to 50 Leak Detectors per location.

Yes, you can pair one Leak Detector with multiple Valve Controllers!

The use of a Remote Sensor Probe does not affect the performance of a Leak Detector. When a Remote Sensor Probe is connected, the Leak Detectors and the Probe work together to sense leaks.

The Guardian Valve Controller is designed to only work with Guardian Leak Detectors. You will not be able to use any other Leak Detectors.