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Known Issues

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Known Issues with GVC1

This post describes a timeline of Valve Controller firmware updates and known issues.

v25.0.2

  • n/a

v25.0.1

  • Low sensitivity of remote water probe results in poor readings

v25.0.0 and earlier

  • A security update in Sept. 2021 resulted in Valve Controllers on firmware v25.0.0 and earlier being disconnected from the Guardian Cloud

Known Issues with Android App

This article describes the known issues in the Guardian by Elexa app for Android. If an issue has been fixed, it will be marked off with a link to the relevant release notes.

v4.0.0-alpha

  • Valve Controller cannot be named during setup
  • Device PIN not validated during setup
  • Valve Controller status ("Closed", "Open", etc) sometimes does not reflect actual state of device
    • Can cause issues with triggering an open/close in-app -- manually trigger open/close using the top button on the Valve Controller
  • Inaccurate online status for devices
  • Changed details for Location fail to save
  • Valve Controller probe wet/dry status not shown
  • Location cannot be added without specifying insurance provider

Known Issues with iOS App

This article describes the known issues in the Guardian by Elexa app for iOS. If an issue has been fixed, it will be marked off with a link to the relevant release notes.

v3.0.7(3)

  • Valve Controller cannot be named during setup
  • Device PIN not validated during setup
  • Valve Controller status ("Closed", "Open", etc) sometimes does not reflect actual state of device
    • Can cause issues with triggering an open/close in-app -- manually trigger open/close using the top button on the Valve Controller
  • Valve Controller probe wet/dry status not shown
    • Deleting devices sometimes returns an error even though it successfully completes
    • Event details page displays only date, not time
    • "Spinner" icon sometimes remains on-screen after network call is complete