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Known Issues

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Known Issues with GVC1

This post describes a timeline of Valve Controller firmware updates and known issues.

v25.0.2

  • n/a

v25.0.1

  • Low sensitivity of remote water probe results in poor readings

v25.0.0 and earlier

  • A security update in Sept. 2021 resulted in Valve Controllers on firmware v25.0.0 and earlier being disconnected from the Guardian Cloud

Known Issues with Android App

This article describes the most up-to-date known issues in the Guardian by Elexa app for Android. 

  • Password reset prompt hides Login input (2021-01-26)
  • After deleting a Location, that Location is still shown to the user (2021-01-26)
    • The Location is actually deleted
    • You should not be able to see or select it again from the side menu
  • Some text in buttons is too long and formats poorly (2021-01-26)
  • Updating a Location will fail currently (2021-01-26)

    Known Issues with iOS App

    This article describes the most up-to-date known issues in the Guardian by Elexa app for iOS.

    • Unable to opt-in or out for marketing emails (2021-01-26)
      • Default option is opt-out if input is missing
    • All devices in the main device list say “Basement Closet” (2021-01-26)
      • Soon, users will be able to specify which room their devices are in to make it easier to identify where a problem is occurring
      • Placeholder text was not hidden
    • Device list will occasionally show a valve that has recently opened or closed as being in motion, despite finishing its motion successfully (2021-01-26)
      • Cycling the valve open/close can fix this
      • Details screen appears to show accurate position
    • Battery readings shown were inaccurate, hidden for now (2021-01-26)
    • Network indicator can still show when a network call is NOT active (2021-01-26)
      • Can be ignored by users
      • Exit and enter the screen again to reset the indicator to the proper state
    • Updating the Email address associated with an account is broken (2021-01-26)
      • Investigating
    • "Spinner" icon sometimes remains on-screen after network call is complete (2021-01-26)